When you instruct us to undertake any legal work for you, we provide you with a Letter of Engagement. This will set out:

• The services that we will provide to you

• The basis on which our fees will be charged, including hourly rates

• Who will be responsible for your work; and the person who will stand in if they are absent

• A limitations of liability statement

• If you agree to the terms of the letter, a form for you to sign and return.

Included with the Letter of Engagement, we will provide you with our Terms of Engagement which sets out:

• Fees

• Disbursements

• GST

• Invoices

• Payment terms and Debt Collection

• Security

• Third Parties

• Confidentiality

• Termination

• Retention of Files & Documents

• Conflict of Interest

• Duty of Care

• Trust Account

• General